Crisis Management Specialist Course

Based on the latest Crisis Management standard ISO 22361:2022, the objective of the Crisis Management Specialist course is to enable participants to get a good understanding of Crisis Management, not by just talking about it, but by living it. Multiple case studies are utilized to simulate real-life experiences and related learnings.

USD 850/-

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About the course

This Training Course is offered on a blended mode, which you can attend over weekends and non-office hours, so that you can cement your knowledge at a relaxed pace, and also review any needed portions again and again, based on your own schedule. Live Instructor-led Knowledge recap and Q&A sessions are regularly conducted to enable networking, clear any doubts and to further embed the learnings in your mind. Typical course access is 30 days.

To exhibit Crisis competence, quickly complete the course and take up the LEVEL 3 exam administered by FQA UK. Pass the exam and get your FQA UK Crisis Specialist Certificate!

Comments from our past participants

“I thoroughly enjoyed the course. Great insights into Crisis Management. Thank you, CORE !"

“Highly experienced instructors who presented real-life case studies in Crisis Management.”

“A wonderful training covering all aspects of Crisis Management, with good practical examples!”

Course Curriculum

Section 1 : Course Overview

Course Agenda

Section 2 :Introduction to Crisis Management

Module 1 : What is Crisis Management?
Module 2 : The need for Crisis Management
Module 3 : Implementing World Class Crisis Management
Module 4 : Section Summary

Section 3 : The 22361:2022 Global Crisis Management Standard

Overview to the ISO 22361:2022 Standard
Module 1 : Case Studies - Crisis Management in real life
Module 2 : The 22361:2022 Crisis Management Standard
Module 3 : Terms and definitions
Module 4 : Concepts, Principles - The ISO 22361 Crisis Management Standard
Module 5 : Building Crisis Capability
Module 6 : Crisis Leadership
Module 7 : Strategic Crisis Decision Making
Module 8 : Crisis Communications
Module 9: Training, validation and learning from crises
Module 10 : Section Summary

Section 4 : Next Steps and Certification

Module 1 : Case Study Learnings (What actually happened) - Crisis Management in real life
Module 2 : Course Summary and Next steps
Module 5 : Crisis Management for Advanced Professionals

About the Instructor

Dhiraj Lal, Executive Director of the multi-award winning Continuity and Resilience (CORE), has been practicing Business Continuity for almost 25 years. He has taught the DRI’s CBCP course in the past, and also the CBCI course for almost 10 years, as a BCI approved trainer. Backed by his MBA in Systems and Finance, and a degree in Chemical Engineering, he has done assignments across many sectors, such as Oil & Gas, BFSI, Infrastructure, Aviation, Manufacturing and many others. In his Corporate life, he worked with great brand names such as Citibank, Standard Chartered, Agilent and American Express (as the BCM Program Sponsor and Head). He is Asia’s first BSI appointed Technical Expert for BS25999/ ISO 22301 and assessed 2 of the top 10 certified organizations globally.

He teaches and consults in BCM/ ISO 22301 and related domains. He has been invited to present at the BCI Annual conference in the UK, DRI US, BCMI Singapore, itSMF UK, DRI Asia in Malaysia, ISACA UAE, and also various Crisis, BCM and IT Resilience Summits in Abu Dhabi, Dubai, KSA and India.